Privacy & Cookies

Effective Date: 25/11/2024

CasaEspanha respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your data in accordance with the General Data Protection Regulation (GDPR).

Who We Are

CasaEspanha is a leading real estate agency in Malaga, Spain. We provide property sales, listings and related services.

Our registered address is:

CasaEspanha

• Marbella Golden Mile

  Oasis Business Center

  Ctra de Cadiz Km 176

  29602, Marbella

  Málaga, Spain

Questions about this policy, please contact our Data Protection Officer (DPO) at [email protected]

Your Data Protection Rights

Under the GDPR, you have the following rights:

1. Right to Access: Request access to your personal data and information about its processing.
2. Right to Rectification: Correct inaccurate or incomplete data.
3. Right to Erasure: Request deletion of your data in certain circumstances (“right to be forgotten”).
4. Right to Restrict Processing: Limit how your data is processed in certain cases.
5. Right to Data Portability: Receive a copy of your data in a portable format.
6. Right to Object: Object to processing, particularly for direct marketing purposes.
7. Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, email us at dpo@casaespanha.com

What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, title, date of birth, marital status.
• Contact Data: Email address, phone number, home and business address.
• Property Data: Information related to property purchases, sales, or rentals.
• Financial Data: Bank details for transactions.
• Technical Data: IP address, browser type, device information, location data.
• Marketing Preferences: Your preferences for receiving communications.
• Usage Data: How you interact with our website (via cookies and analytics).

We do not intentionally collect data about children or sensitive personal data unless required by law.

How We Collect Your Data

We collect personal data through the following means:

1. Direct Interactions:

   • Filling in forms on our website.
   • Communicating via email, phone, or in person.
   • Participating in events or surveys.

2. Automated Technologies:

   • Cookies and tracking technologies on our website.
   • Analytics tools (e.g., Google Analytics).

3. Third Parties:

   • Social media platforms (e.g., Facebook, Instagram).
   • Real estate listing services.

Why We Use Your Data

We process your personal data for the following purposes:

• To provide services such as property sales, rentals, and consultations.
• To process payments or refunds.
• To respond to inquiries or requests.
• To send marketing communications (with your consent).
• To comply with legal obligations (e.g., anti-money laundering).
• To improve our website and customer experience.

Legal Basis for Processing:
We only process your data when legally permitted, including:

• Consent: When you explicitly agree to receive marketing or provide information.
• Contractual Necessity: To perform a contract or service.
• Legal Obligation: To comply with legal requirements.
• Legitimate Interests: For our business needs (e.g., fraud prevention, service improvements).

How We Share Your Data

Your data may be shared with:

• Internal teams and associated brands under CasaEspanha
• Trusted third-party service providers (e.g., payment processors, IT services).
• Legal or regulatory authorities when required.
• Property-related service providers (e.g., surveyors, legal advisors, mortgage brokers).

We ensure all third parties handle your data securely and in compliance with GDPR.

Data Transfers Outside the EEA

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as:

• Using countries with GDPR-equivalent data protection laws.
• Implementing EU-approved contractual clauses.

You will be informed of any international data transfer involving your personal data.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. For example:

• Client information is retained for up to 7 years for tax and legal compliance.
• Marketing data is retained until you opt out of communications.

When data is no longer needed, it is securely deleted.

How We Protect Your Data

We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data. These include:

• Secure data encryption.
• Access controls and authentication.
• Regular system monitoring and audits.

Cookies

Our website uses cookies to enhance your experience and gather analytics.

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Track usage to improve services.
• Marketing Cookies: Deliver personalized advertisements.

You can manage or disable cookies through your browser settings. For more information, read our Cookie Policy below.

Marketing Communications

We may send you marketing messages about CasaEspanha services if you have opted in. You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails.
• Contacting us at dpo@casaespanha.com.

Changes to This Policy

This privacy policy may be updated periodically to reflect legal or operational changes. Any updates will be posted on this page, and significant changes will be communicated directly.

For questions or concerns about this policy, contact our DPO:

• Email: [email protected]